Hi Brent,
Thank you for sharing your feedback, and we’re sorry to hear that the volume and sound quality didn’t meet your expectations.
Because PEACE uses bone conduction technology, the sound experience can vary depending on how the device is positioned. Ensuring the correct placement under the pillow can make a noticeable difference in both volume and audio clarity.
We’ve created a short guide that shows how to position the speaker properly, which may help improve your experience: (Since we’re unable to attach a link here, we will send the video tutorial to you by email.)
If you’re still experiencing issues after trying this, please feel free to reach out to our support team. We’d be happy to assist further and make sure you get the best possible experience from your device.
Thank you again for your feedback, it helps us continue improving our products and support.
Louisa
Co-founder, Jabees