WARRANTY POLICY

LIMITED END-USER WARRANTY

Your Products are warranted against defects in materials and workmanship for the warranty period from the date of original retail purchase (if purchased at a Jabees Authorized retailer) or from the date of shipment (if purchased on the Site) when used in accordance with the applicable usage documentation.

The warranty period is either one year, or the minimum period mandated by the regulatory requirements in the country of sale.

If a defect arises during the Warranty Period, Jabees will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a Product that is at least functionally equivalent to the Product it replaces; or (3) refund the original purchase price for the affected Product.

If the Product is exchanged, the replacement product becomes your property and the Product becomes Jabees’ property. When a refund is given, the Product becomes Jabees’ property. This warranty excludes defects due to normal wear, abuse, shipping damage, or failure to use product in accordance with instructions. This warranty is void in the event of unauthorized repair or modification, or removal or defacing of the product labeling.

Except to the extent precluded by applicable state law, Jabees is not liable for consequential, incidental, direct or special damages arising, directly or indirectly, in respect of such products or use or failure thereof, whether based on breach of warranty, negligence, strict liability, tort or otherwise.

No Jabees reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights. To the extent permitted under applicable law, the duration of any implied warranty shall be one year.

Frequently Asked Questions

What does Jabees specialize in?
Jabees develops innovative audio and wellness technologies designed to improve everyday comfort, connection, and well-being. Our product lineup includes sleep audio solutions, bone conduction headphones, hearing-assistive devices, and wireless audio products.
From helping side sleepers enjoy audiobooks without earbuds, to helping people hear conversations more clearly in classrooms, churches, and family gatherings, our goal is to create practical technology that makes daily life more enjoyable.
I'm a side sleeper. Which products are designed for me?
Our PEACE and PEACE Duo Under-Pillow Sleep Speakers are specifically designed for side sleepers.

Unlike earbuds that sit inside your ears or headphones that create pressure against the pillow, PEACE speakers are placed underneath your pillow and use bone conduction technology to transmit sound comfortably while you sleep.

They're ideal for listening to:
- Audiobooks
- Podcasts
- Meditation
- White noise
- Sleep sounds

Because the sound is delivered through your pillow, your bed partner is less likely to be disturbed.
How do your bone conduction headphones compare to traditional earbuds?
Traditional earbuds send sound through your ear canal. Bone conduction headphones transmit sound through gentle vibrations while keeping your ears open. This makes them ideal for swimming, training, or everyday activities where you need to hear traffic or conversation. If you prioritize comfort, environmental awareness, or a non-invasive fit, bone conduction is a great choice. If you want sound isolation or privacy, earbuds may suit you better.
What's the difference between PEACE and PEACE Duo?
Both products are under-pillow bone-conduction sleep speakers designed for side sleepers.

PEACE
- Compact single-speaker design
- Bluetooth and Micro SD playback
- Sleep timer
- Lightweight and travel-friendly

PEACE Duo
- Dual-speaker design for a more immersive listening experience
- Bluetooth and Micro SD playback
- Sleep timer
- Magnetic swappable faceplates for personalization
- Developed based on feedback from PEACE users

If you're looking for the most immersive sleep audio experience, PEACE Duo is our most advanced sleep speaker.
Are your products easy to connect?
Yes. Most Jabees products pair quickly with smartphones, tablets, computers, and other Bluetooth-enabled devices.

For customers who prefer listening without a phone, selected products such as PEACE, PEACE Duo, and 7Seven also support Micro SD card/internal memory playback, allowing audio to be played directly from the device.

Detailed video tutorials and user guides are available for many of our products.
Are your products comfortable for all-day use?
Comfort is one of our primary design goals.

Our bone conduction headphones use an open-ear design that avoids pressure inside the ear canal, while our sleep speakers are designed specifically for use in bed by side sleepers.

Many customers choose Jabees products because they provide a comfortable alternative to traditional earbuds and headphones during extended listening sessions.
Do you offer a warranty?
Yes. All products purchased through Jabees.com are covered by our warranty program. You can register your product through our Warranty Registration page to activate your coverage and receive product updates and support information.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, UnionPay), plus popular digital wallets like Shop Pay, Apple Pay, Google Pay, and PayPal.

A few regional options (Bancontact, iDEAL) are also available depending on your location, and we even accept USDC for crypto payments. You'll see all the methods available to you at checkout.
Do you ship internationally?
Yes — we ship worldwide with a flat $10 shipping rate, and orders of $50 or more qualify for free shipping to most destinations (confirmed automatically at checkout).
What's your return policy?
We offer a 7-day, 100% satisfaction guarantee plus a 1-year warranty against manufacturing defects. To start a return, email support@jabees.com within 7 days of delivery with a photo of the product and your receipt, and we'll send you a Return Material Authorization (RMA) number.
How long do refunds take?
Once we receive and verify your returned item, you'll get a confirmation email with refund details — please allow a few business days for processing.
Can I protect my order against loss or damage in transit?
Yes — at checkout you can add optional Shipping Protection (powered by Xcotton) for 2% of your order value, covering lost, damaged, or stolen packages.