Hi Amanda,
Thank you for your honest feedback, and I’m sorry to hear the PEACE didn’t work as expected for you.
PEACE is designed as a pillow speaker that delivers sound through close-contact audio under the pillow, so the listening experience can vary quite a bit depending on pillow thickness, material, and placement. Positioning the speaker closer to where your ear rests usually makes a significant difference, especially with denser pillows.
We’ve put together a short setup guide here that may help optimize the sound placement: Link has been sent by email.
We’d also recommend trying playback from the Micro SD card (if you haven’t already), as Bluetooth streaming quality and output level can vary quite a bit depending on the phone, app, and Bluetooth source. In many cases, local playback from the Micro SD card provides a more stable and consistent listening experience.
If you’d be open to it, we’d be happy to help troubleshoot your setup and see if we can improve the performance.