7-DAY MONEY BACK GUARANTEE


RETURNING A PRODUCT

If for any reason you are unhappy with your purchase, we would like to have the opportunity to make it right. We offer a 7-day, 100% satisfaction guarantee on Jabees Firefly/ BHearing PSAP, as well as a 1-year warranty that covers defects in manufacturing.

We are only able to accept returns or exchanges for items that were purchased directly from Jabees.com or Jabees’ crowdfunding campaigns on Kickstarter and Indiegogo, and a copy of your receipt is required. If you purchased your product anywhere other than Jabees, you must return it to the original place of purchase for a refund or exchange, observing their particular return/exchange policy.

Jabees will provide a refund for the cost of the Product, not including any shipping charges and the transaction fee which has been deducted on Kickstarter/Indiegogo,ect., provided you return the Product in new condition and with the original casing and packaging.

Follow these steps to obtain a refund or replacement for a Product purchased from Jabees in accordance with this return policy:

1. To initiate a return, please send email to support@jabees.com, we will require you to send the photo of the product and receipt copy before we can send you the Return Material Authorization (RMA) number, and the shipping address. An RMA is only valid for 14 days after issuance.

2. Pack the Product in its original packaging and mail it in a sturdy box to ensure the product will be returned without damage. Be sure to include the RMA number in the packaging. The Product(s) you are returning is your responsibility until reaching our returns center. We recommend you retain proof of postage for your records.

3. Once the Product is received and verified, you will receive a confirmation email with the details of your refund.

Please Note:

We will not refund original shipping charges, unless the reason for the exchange or return is due to an error by Jabees. Your refund will equal your order total, minus the transaction fee and the shipping charges.

Return shipping costs are the responsibility of the customer.

We can only make exchanges for the exact same item(s) originally purchased. We will not exchange your purchase for other items.

Please refer to our Warranty Policy for information about our warranty.

Frequently Asked Questions

What does Jabees specialize in?
Jabees develops innovative audio and wellness technologies designed to improve everyday comfort, connection, and well-being. Our product lineup includes sleep audio solutions, bone conduction headphones, hearing-assistive devices, and wireless audio products.
From helping side sleepers enjoy audiobooks without earbuds, to helping people hear conversations more clearly in classrooms, churches, and family gatherings, our goal is to create practical technology that makes daily life more enjoyable.
I'm a side sleeper. Which products are designed for me?
Our PEACE and PEACE Duo Under-Pillow Sleep Speakers are specifically designed for side sleepers.

Unlike earbuds that sit inside your ears or headphones that create pressure against the pillow, PEACE speakers are placed underneath your pillow and use bone conduction technology to transmit sound comfortably while you sleep.

They're ideal for listening to:
- Audiobooks
- Podcasts
- Meditation
- White noise
- Sleep sounds

Because the sound is delivered through your pillow, your bed partner is less likely to be disturbed.
How do your bone conduction headphones compare to traditional earbuds?
Traditional earbuds send sound through your ear canal. Bone conduction headphones transmit sound through gentle vibrations while keeping your ears open. This makes them ideal for swimming, training, or everyday activities where you need to hear traffic or conversation. If you prioritize comfort, environmental awareness, or a non-invasive fit, bone conduction is a great choice. If you want sound isolation or privacy, earbuds may suit you better.
What's the difference between PEACE and PEACE Duo?
Both products are under-pillow bone-conduction sleep speakers designed for side sleepers.

PEACE
- Compact single-speaker design
- Bluetooth and Micro SD playback
- Sleep timer
- Lightweight and travel-friendly

PEACE Duo
- Dual-speaker design for a more immersive listening experience
- Bluetooth and Micro SD playback
- Sleep timer
- Magnetic swappable faceplates for personalization
- Developed based on feedback from PEACE users

If you're looking for the most immersive sleep audio experience, PEACE Duo is our most advanced sleep speaker.
Are your products easy to connect?
Yes. Most Jabees products pair quickly with smartphones, tablets, computers, and other Bluetooth-enabled devices.

For customers who prefer listening without a phone, selected products such as PEACE, PEACE Duo, and 7Seven also support Micro SD card/internal memory playback, allowing audio to be played directly from the device.

Detailed video tutorials and user guides are available for many of our products.
Are your products comfortable for all-day use?
Comfort is one of our primary design goals.

Our bone conduction headphones use an open-ear design that avoids pressure inside the ear canal, while our sleep speakers are designed specifically for use in bed by side sleepers.

Many customers choose Jabees products because they provide a comfortable alternative to traditional earbuds and headphones during extended listening sessions.
Do you offer a warranty?
Yes. All products purchased through Jabees.com are covered by our warranty program. You can register your product through our Warranty Registration page to activate your coverage and receive product updates and support information.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, UnionPay), plus popular digital wallets like Shop Pay, Apple Pay, Google Pay, and PayPal.

A few regional options (Bancontact, iDEAL) are also available depending on your location, and we even accept USDC for crypto payments. You'll see all the methods available to you at checkout.
Do you ship internationally?
Yes — we ship worldwide with a flat $10 shipping rate, and orders of $50 or more qualify for free shipping to most destinations (confirmed automatically at checkout).
What's your return policy?
We offer a 7-day, 100% satisfaction guarantee plus a 1-year warranty against manufacturing defects. To start a return, email support@jabees.com within 7 days of delivery with a photo of the product and your receipt, and we'll send you a Return Material Authorization (RMA) number.
How long do refunds take?
Once we receive and verify your returned item, you'll get a confirmation email with refund details — please allow a few business days for processing.
Can I protect my order against loss or damage in transit?
Yes — at checkout you can add optional Shipping Protection (powered by Xcotton) for 2% of your order value, covering lost, damaged, or stolen packages.