Hi Karl,
Thank you for your review, and we completely understand your frustration with the delay.
Your order, placed on May 12th, has unfortunately been affected by recent changes in U.S. tariff policies, which have caused a surge in incoming shipments and overwhelmed the shipping couriers. As a result, the tracking hasn’t updated since May 15th.
Please rest assured that we’re in active contact with the courier and closely monitoring your shipment. According to the latest update, your order is scheduled to arrive this week.
We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding. If there’s anything else we can assist you with in the meantime, feel free to let us know.
Frances @Jabees